Shipping and Returns

After processing, your order will be delivered to a transport company that will do everything to ensure delivery, as soon as possible, to the address you gave us, in complete safety.
At the same time, you will receive an e-mail with the order code and other necessary information so that you can track the delivery of your order.

Delivery Information

Our deliveries are made during business hours from Monday to Friday and are guaranteed by DHL, GLS or DPD, with an Express service. To ensure prompt delivery, someone must be present to sign for the package.
In the event of delivery difficulties, the carrier will contact you to arrange a second delivery, or leave a postcard with details of how to collect your parcel.
Please be aware of any text messages and information you may receive from the delivery company.

Delivery Time

DHL, GLS and DPD will do their utmost to deliver your order within the shortest possible time. However, we cannot guarantee an exact number of days, but a safety interval so that you can have a more approximate estimate of when you can count on your order, in the most popular destinations and in the most well-known cities of those destinations. On average, we may be talking about intervals between 2 and 9 working days, depending on the geographical area and countries of destination.
There are destinations that, due to their geographical specificity, we do not yet cover, so we regret that we cannot meet your expectations. We promise to be brief to find efficient solutions so that we can reach you. See here, what are the expected delivery times.

Delivery Costs

To know the estimated shipping costs for your order, simulate in your shopping basket, the costs associated to your order.
For orders over 50 kg, you should contact us to find the best solution for delivery.
There are destinations that, due to their geographical specificity, we do not yet cover, so we regret that we cannot meet your expectations.
We promise to be brief to find efficient solutions so that we can reach you. See here which countries we already cover.

Insurance

All our shipments are covered by transport insurance and the amount is already included in the shipping costs associated with your order.

Damaged Orders

Before dispatch our products are carefully inspected and we pride ourselves on the high quality standards we guarantee.
However, it is the customer's right to check the quantity and condition of the goods on delivery. If your order shows clear signs of damage or leakage, or you detect any deficiency or missing item, we ask you to refuse an order by asking the carrier to return it to you with this indication.
You must alert or complain to the carrier and inform Pure Brands within 7 days of delivery.
If the product is not in the best condition, you still have 7 days to inform Pure Brands, so that we can proceed to send a new consignment.